Garanti & RMA

DNAKE itanga garanti yimyaka ibiri uhereye kumunsi woherejweho ibicuruzwa bya DNAKE.

Garanti yimyaka 2

Inkunga ya RMA

Icyiciro cya mbere ubuziranenge ninkunga

Garanti-Serivisi-1

DNAKE itanga garanti yimyaka ibiri guhera umunsi woherejweho ibicuruzwa bya DNAKE.Politiki ya garanti ireba gusa ibikoresho byose nibikoresho bikozwe na DNAKE (buri, "Igicuruzwa") kandi byaguzwe muri DNAKE.Niba waguze ibicuruzwa bya DNAKE mubafatanyabikorwa ba DNAKE, nyamuneka ubaze kugirango usabe garanti.

1. Amasezerano ya garanti

DNAKE yemeza ko ibicuruzwa bitarangwamo inenge haba mu bikoresho ndetse no mu myaka ibiri (2), uhereye igihe ibicuruzwa byatanzwe.Ukurikije ibisabwa nimbibi zavuzwe hepfo aha, DNAKE yemeye, kubushake bwayo, gusana cyangwa gusimbuza igice icyo aricyo cyose cyibicuruzwa bigaragara ko gifite inenge kubera gukora nabi cyangwa ibikoresho bidakwiye.

2. Igihe cya garanti

a.DNAKE itanga garanti yimyaka ibiri ntarengwa uhereye igihe ibicuruzwa bya DNAKE byoherejwe.Mugihe cya garanti, DNAKE izasana ibicuruzwa byangiritse kubusa.

b.Ibice bikoreshwa nka paki, imfashanyigisho yumukoresha, umugozi wurusobe, umugozi wa terefone, nibindi ntibisabwa na garanti.Abakoresha barashobora kugura ibi bice muri DNAKE.

c.Ntabwo dusimbuza cyangwa ngo dusubize ibicuruzwa byagurishijwe usibye ikibazo cyiza.

3. Kwamagana

Iyi garanti ntabwo ikubiyemo ibyangiritse kubera:

a.Gukoresha nabi, harimo ariko ntibigarukira gusa: (a) gukoresha ibicuruzwa kubindi bikorwa bitari ibyo byateganijwe, cyangwa kunanirwa gukurikiza imfashanyigisho y’abakoresha DNAKE, na (b) kwishyiriraho ibicuruzwa cyangwa gukora mu bihe bitari byagenwe n’ibipimo n'amategeko y’umutekano yubahirizwa mu gihugu gikora.

b.Ibicuruzwa byasanwe nabatanga serivisi cyangwa abakozi batabifitiye uburenganzira cyangwa gusenywa nabakoresha.

c.Impanuka, umuriro, amazi, gucana, guhumeka nabi, nizindi mpamvu zitaza kugenzurwa na ADNKE.

d.Inenge za sisitemu ibicuruzwa bikorerwamo.

e.Igihe cya garanti cyararangiye.Iyi garanti ntabwo ibangamira uburenganzira bwemewe n’umukiriya yahawe n’amategeko akurikizwa mu gihugu cye ndetse n’uburenganzira bw’umuguzi ku mucuruzi bukomoka ku masezerano yo kugurisha.

GUSABA UMURIMO W'INGENZI

Nyamuneka kura ifishi ya RMA hanyuma wuzuze urupapuro hanyuma woherezednakesupport@dnake.com.

IKIBAZO NONAHA
IKIBAZO NONAHA
Niba ushimishijwe nibicuruzwa byacu ukaba ushaka kumenya amakuru arambuye, nyamuneka twandikire cyangwa usige ubutumwa.Tuzavugana mumasaha 24.