2021-07-16

Started on March 15, 2021, DNAKE’s after-sales service team has left footprints in many cities to provide after-sales service. In four months from March 15th to July 15th, DNAKE has always carried out after-sales service activities based on the service concept of " Your Satisfaction, Our Motivation", in order to give full play to the maximum value of the solutions and products relating to the smart community and smart hospital.

01. Continued After-sales Service

DNAKE is fully aware of the impact of technology and intelligence on the daily operations of communities and hospitals, hoping to empower the customers and end-users with continued after-sales services. Recently, DNAKE’s after-sales service team has visited the communities in Zhengzhou City and Chongqing City as well as the nursing home in Zhangzhou City, troubleshot and conducted proactive maintenance on the products of smart access control system, smart door lock system, and smart nurse call system used in the projects to ensure the service quality of smart systems.

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 Project of "C&D Real Estate" in Zhengzhou City

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Project of “Shimao Properties” in Zhengzhou City

DNAKE after-sales team provided the services such as system upgrading guidance, product running condition test, and maintenance of the products including door station of video door phone applied in these two projects, to the property management staff.

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Project of “Jinke Property” /Project of CRCC in Chongqing City

As time goes by, the house may have different problems. As an important part of the house, smart door locks can’t avoid it. In response to the feedback problems from the property management department and the owners, DNAKE after-sales service team offered professional after-sales maintenance services for the smart door lock products to effectively ensure the owners' access experience and home safety.

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Nursing Home in Zhangzhou City

DNAKE nurse call system was introduced into the nursing home in Zhangzhou City. The after-sales service team provided maintenance and comprehensive upgrade services for the smart ward system and other products in order to ensure the efficient operation of the nursing home.

02. 24-7 Online Service

In order to further optimize the company's after-sales service network and improve service efficiency, DNAKE recently upgraded the national customer service hotline. For any technical problems about DNAKE intercom products and solutions, submit your inquiries by sending an email to support@dnake.com. In addition, for any inquiry about the business including video intercom, smart home, smart transportation, and smart door lock, etc., welcome to contact sales01@dnake.com at any time. We’re always ready to provide high-quality, comprehensive, and integrated service.

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