FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How long is the warranty?

We warrants that the products are free of defects in both materials and workmanship. The warranty period is Twenty-four(24) months  from the product's manufacturing date as indicated in product label.

Do you have a MOQ(minimum order quantity) requirement?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check with our salesperson.

Can you provide the relevant documentation?

Yes, we can provide most documentation including user manual, datasheet, CE certification  and other documents where required.

What is the average lead time?

For samples, the lead time is about 15 days. For mass production, the lead time is around 45 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with the salesperson. In all cases we will try to accommodate your needs.

What kinds of payment methods do you accept?

You can make payment by wire transfer (30% deposit in advance, 70% balance one week before shipment) or irrevocable L/C at sight.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Air shipment is normally the most quickest but also most expensive way. Ocean shipment is the best solution for big amounts. Information about exact freight charges can only be provided after we know the details of quantity, weight and shipping way. Please contact the salesperson for further information.

The monitor can’t be powered on, or it is powered off automatically.

Check whether the power cord is loose or not and then power the device on again.

The screen on the indoor monitor is dark.

Please check the brightness and contrast settings.

There’s no voice during the call.

Please check whether the device is muted or the sound is turned off.

Outdoor station cannot be watched on indoor monitor.

Please make sure that there is no other user who is watching outdoor station at the same time.

The multi-media file can’t be played on indoor monitor.

The file format  should be correct. Please refer to user manual for details.

The screen is not sensitive.

Remember to tear off the protective film from the screen and make sure your finger is dry.

The webpage of indoor monitor for settings is inaccessible.

Please  make sure that  your computer or tablet and indoor monitor are on the same network segment.

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