We warrants that the products are free of defects in both materials and workmanship. The warranty period is Twenty-four(24) months from the product's manufacturing date as indicated in product label.
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check with our salesperson.
Yes, we can provide most documentation including user manual, datasheet, CE certification and other documents where required.
For samples, the lead time is about 15 days. For mass production, the lead time is around 45 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with the salesperson. In all cases we will try to accommodate your needs.
You can make payment by wire transfer (30% deposit in advance, 70% balance one week before shipment) or irrevocable L/C at sight.
Yes, we always use high quality export packaging.
The shipping cost depends on the way you choose to get the goods. Air shipment is normally the most quickest but also most expensive way. Ocean shipment is the best solution for big amounts. Information about exact freight charges can only be provided after we know the details of quantity, weight and shipping way. Please contact the salesperson for further information.
Check whether the power cord is loose or not and then power the device on again.
Please check the brightness and contrast settings.
Please check whether the device is muted or the sound is turned off.
Please make sure that there is no other user who is watching outdoor station at the same time.
The file format should be correct. Please refer to user manual for details.
Remember to tear off the protective film from the screen and make sure your finger is dry.
Please make sure that your computer or tablet and indoor monitor are on the same network segment.
Yes, most of Dnake outdoor panels are equipped with Wiegand interface which is standard. You can buy card reader locally to connect with Dnake outdoor panel.
Yes, all of Dnake IP interom products support standard SIP 2.0. Any SIP server based on standard SIP protocol can work.
The monitor will not ring when it is called and will return to normal after 8 hours.
Normally, indoor monitor will synchronize the date and time automatically when it connects to the Internet. When the device cannot access the Internet, you can input IP address of NTP server on setup webpage of indoor monitor or use Dnake management software CMS to calibrate the time.
Yes, we can add your logo in software UI of video door phone products, but you need to provide the authorization of this logo.
Our door station supports either ID or IC access card. In most cases, the card reader is optional and you can choose the type of card reader you want when you place an order.
The buttons of outdoor station A5 or A6 are activated by default. If the button doesn’t work at first use, you can login the setup webpage and enable “Speed Dial” in the settings menu “Advanced”.
Actually, our lift controller can work with any elevator, but it only provides the relay for control without protocol docking.
Dnake outdoor station allows to release one lock by default. To release two locks, you need to use dual relay unlock module to work with door station.
Yes, we have hardware private server solution.
Yes, the URL format is “http://IP ADDRESS/cgi-bin/ext/control.cgi?op=unlock”.
The default IP address of all Dnake products is 192.168.68.90. For the device with the display screen, IP address can be modified directly on the device (Settings ---> Network). Also, Dnake remote upgrade tool can be used to search and modify IP address.
1) 280 outdoor station supports using admin card to add/remove user card.
2) 902 outdoor station supports adding/deleting card by room number or adding user card with an admin card.
3) Add or delete cards for 280/902 outdoor station via CMS management software.
Go into "Security"---->"Settings" on indoor monitor and use the administrator password to reset the Security password.
Please contact the technical support staff of DNAKE to deal with it remotely
Yes, when smart gateway cannot access the Internet, it only affects the remote control by mobile APP but local control can still be used.
Yes, all the devices of Dnake IP intercom system (902 Android system, 290 two-wire system, and 280 Linux system) are compatible with each other.
APP can be installed in the System directory to obtain root permissions, but the end users cannot uninstall or update it through the system.
Yes, if the order quantity is OK, we can provide more languages support. Please contact our technical support/sales engineer for more information.
Dnake indoor monitor comes with 8 alarm zones by default and can be expanded to 16 zones by extra module.
Version of 902 system is 4.4.2 and 904 system is 6.0.1.
Simplified Chinese, Traditional Chinese, English, Spanish, Polish, Portuguese, and Turkish.
It need to use port 80, so the router needs to map port 80 to the Internet (static IP address is required).