FAQs

Find the answers to your questions in the FAQ list.

The payment can be made by wire transfer (30% deposit in advance, 70% balance one week before shipment) or irrevocable L/C at sight.

Yes, we always use high quality export packaging.

The shipping cost depends on the way you choose to get the goods. Air shipment is normally the most quickest but also most expensive way. Ocean shipment is the best solution for big amounts. Information about exact freight charges can only be provided after we know the details of quantity, weight and shipping way. Please contact the salesperson for further information.

Check whether the power cord is loose or not and then power the device on again.

Please check the brightness and contrast settings.

Please check whether the device is muted or the sound is turned off.

Please make sure that there is no other user who is watching outdoor station at the same time.

The file format should be correct. Please refer to user manual for details.

Remember to tear off the protective film from the screen and make sure your finger is dry.

Please make sure that your computer or tablet and indoor monitor are on the same network segment.

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in a smaller quantities, please check with our sales team. Thanks.

We warrants that the products are free of defects in both materials and workmanship. The warranty period is Twenty-four(24) months from the product's manufacturing date as indicated in product label.

For samples, the lead time is about 15 days. For mass production, the lead time is around 45 days after receipt of the deposit payment. The lead times become effective when we have received your deposit and your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with the salesperson. In all cases we will try to accommodate your needs.

Yes, we can add your logo in software UI of video door phone products, but you need to provide the authorization of this logo.

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