Yes, we can add your logo in software UI of video door phone products, but you need to provide the authorization of this logo.

For samples, the lead time is about 15 days. For mass production, the lead time is around 45 days after receiving the deposit payment. The lead times become effective when we have received your deposit and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with the salesperson. In all cases we will try to accommodate your needs.

We warrants that the products are free of defects in both materials and workmanship. The warranty period is Twenty-four(24) months from the product's manufacturing date as indicated in product label.

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in a smaller quantities, please check with our sales team. Thanks.

Yes, all of Dnake IP interom products support standard SIP 2.0. Any SIP server based on standard SIP protocol can work.

Our door station  supports either ID or IC access card.  In most cases, the card reader is optional and you can choose the type of card reader you want when you place an order.

Dnake outdoor station allows to release one lock by default. To release two locks, you need to use dual relay unlock module to work with door station.

The default IP address of all Dnake products is 192.168.68.90. For the device with the display screen, IP address  can be modified directly on the device (Settings ---> Network). Also, Dnake remote upgrade tool can be used to search and modify IP address.

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